Home National Mom, daughter kicked off Air Canada plane, not told they’re banned from airline until it was too late

Mom, daughter kicked off Air Canada plane, not told they’re banned from airline until it was too late

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A Quebec woman wound up spending nearly $8,000 in airline tickets to fly herself and her daughter home after Air Canada kicked them off a plane and then didn’t immediately inform them that they were banned from future Air Canada flights.

Air Canada says the two were ordered to leave their flight, departing Bucharest for Montreal on July 31, due to disruptive behaviour.

Ana Constantin and her daughter, Lisa Maria Paun, deny the allegation, and say that being ousted from the plane was only the beginning of their ordeal.

Because they didn’t know at the time about their ban, they booked the next available flight home — the second leg of which was again with Air Canada.

When they arrived at their stopover in Frankfurt, much to their surprise, Air Canada wouldn’t let the two board their connecting flight back to Canada, leaving them stranded at the airport.

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